I have been active but no points show up in the Actimate-app. – ANDROID

19 Jun I have been active but no points show up in the Actimate-app. – ANDROID

Posted at 11:22h in by Hampus

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Actimate gathers its information from Google Fitness. Check that the Actimate app is allowed to gather data from Google Fitness. Follow the steps applicable to your unit below.

Samsung Android:

  1. Enter your phone’s settings and choose “Cloud and accounts”.
  2. Choose “Accounts”.
  3. Pick “Google”.
  4. Turn “Synchronize Data in Google Fitness” off and then on and make sure to keep the option switched on .
  5. “Sync” manually in the Actimate-app’s settings.

Still not working?

  1. Enter the Actimate-app’s settings and make sure you have chosen the same Google-account in Google Fitness as well as in Actimate.

 

Android (other):

  1. You have signed in with a specific account into Google Fitness. Remember the account’s email-address.
  2. Enter your phone’s settings and choose “Accounts and synchronization”.
  3. Pick “Google”.
  4. Choose the account from step 1 (the account you are using in Google Fitness).
  5. Make sure the alternative “Synchronize Data in Google Fitness” is switched on.
  6. “Sync” manually in the Actimate-app’s settings.

Still not working?

  1. Enter the Actimate-app’s settings and make sure you have chosen the same Google-account in Google Fitness as well as in Actimate.
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