Archive

19 Jun My Actimate-app seems to get stuck in the state ”One moment, we are collecting your activity data”.

Posted at 11:29h in

Make sure the Actimate-app is allowed to collect data from Apple Health/Google Fitness. You will find instructions to verify this under the title “Score issues” and the question “I have been active but no points show up in the Actimate-app”. ...

19 Jun I have launched the app but I can not move forward. It says “The challenge starts in 1 day”.

Posted at 11:09h in

Verify your company’s launch date. If the launch date has passed, the concern might be a problem with the syncing between Apple Health/Google Fitness and Actimate. You will find instructions on how to verify that everything is set up properly under the headline “Score issues” and...