{"id":1143,"date":"2018-06-20T14:47:00","date_gmt":"2018-06-20T12:47:00","guid":{"rendered":"https:\/\/www.actimate.se\/?page_id=1143"},"modified":"2018-06-20T14:51:00","modified_gmt":"2018-06-20T12:51:00","slug":"faq-synchronization","status":"publish","type":"page","link":"https:\/\/actimate.se\/en\/faq-synchronization\/","title":{"rendered":"faq-synchronization"},"content":{"rendered":"

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FAQ – Synkronisering<\/h1>\n

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Synkronisering<\/h3>
I have been active but no points show up in the Actimate-app. – ANDROID<\/div>

Actimate gathers its information from Google Fitness. Check that the Actimate app is allowed to gather data from Google Fitness. Follow the steps applicable to your unit below.<\/span><\/p>\n

Samsung Android:<\/b><\/p>\n

    \n
  1. Enter your phone\u2019s settings and choose \u201cCloud and accounts\u201d.<\/span><\/li>\n
  2. Choose \u201cAccounts”.<\/span><\/li>\n
  3. Pick “Google”.<\/span><\/li>\n
  4. Turn \u201cSynchronize Data in Google Fitness\u201d off and then on and make sure to keep the option switched on .<\/span><\/li>\n
  5. \u201cSync\u201d manually in the Actimate-app\u2019s settings.<\/span><\/li>\n<\/ol>\n

    Still not working?<\/span><\/i><\/p>\n

      \n
    1. Enter the Actimate-app\u2019s settings and make sure you have chosen the same Google-account in Google Fitness as well as in Actimate.<\/span>
      \n<\/span><\/li>\n<\/ol>\n

       <\/p>\n

      Android (other):<\/b><\/p>\n

        \n
      1. You have signed in with a specific account into Google Fitness. Remember the account\u2019s email-address.<\/span><\/li>\n
      2. Enter your phone\u2019s settings and choose \u201cAccounts and synchronization\u201d.<\/span><\/li>\n
      3. Pick \u201cGoogle\u201d.<\/span><\/li>\n
      4. Choose the account from step 1 (the account you are using in Google Fitness).<\/span><\/li>\n
      5. Make sure the alternative \u201cSynchronize Data in Google Fitness\u201d is switched on.<\/span><\/li>\n
      6. \u201cSync\u201d manually in the Actimate-app\u2019s settings.<\/span><\/li>\n<\/ol>\n

        Still not working?<\/span><\/i><\/p>\n

          \n
        1. Enter the Actimate-app\u2019s settings and make sure you have chosen the same Google-account in Google Fitness as well as in Actimate.<\/span><\/li>\n<\/ol>\n<\/div><\/div>
          I have been active but no points show up in the Actimate-app. -IOS<\/div>

          Actimate gathers its information from Apple Health. Check that the Actimate app is allowed to gather data from Apple Health. Follow the steps applicable to your unit below.<\/span><\/p>\n

          Apple:<\/b><\/p>\n

            \n
          1. Open Apple Health and press the tab “Sources\u201d.<\/span><\/li>\n
          2. Choose \u201cActimate\u201d.<\/span><\/li>\n
          3. Allow Actimate to read all types of data.<\/span><\/li>\n
          4. \u201cSync\u201d manually in the Actimate-app\u2019s settings.<\/span><\/li>\n<\/ol>\n<\/div><\/div>
            I went for a ride on my bike but I have not received a score<\/div>

            Google Fitness is supposed to register riding a bike automatically. If this is not the case, contact us at <\/span>support@actimate.se<\/span><\/a> and we will assist you.<\/span><\/p>\n

            Apple Health does not register riding a bike automatically, however it does sometimes register riding a bike as walking.<\/span><\/p>\n

            If you want to register riding a bike we would recommend the use of a third party app, for example Strava or Runkeeper. Check out the section \u201cSmart accessories and exercising apps\u201d. Another option is to register the activity manually according to the instructions above.<\/span><\/p>\n<\/div><\/div>

            Is it possible to manually register a workout?<\/div>

            Of course! Find the instructions applicable to your phone and follow the steps below.<\/span><\/p>\n

            Apple:<\/b><\/p>\n

              \n
            1. Open Apple H\u00e4lsa.<\/span><\/li>\n
            2. Press the tab \u201cHealth Data\u201d and pick \u201cActivity\u201d.<\/span><\/li>\n
            3. Select the the title \u201cExercises\u201d.<\/span><\/li>\n<\/ol>\n

              (Appears either as a red box or further down the page under the headline \u201cNo registered data\u201d)<\/span><\/i><\/p>\n

                \n
              1. Press + in the top right corner.<\/span><\/li>\n
              2. Register your exercise.*<\/span><\/li>\n
              3. \u201cSync\u201d manually in the Actimate-app.<\/span><\/li>\n<\/ol>\n

                *The important data to register is the activity\u2019s duration and the time you performed it. The time is important to keep your score from colliding with other activities during the day. Data such as calories and distance will not be used by the Actimate-app.<\/span><\/i><\/p>\n

                 <\/p>\n

                Android:<\/b><\/p>\n

                  \n
                1. Open Google Fitness.<\/span><\/li>\n
                2. Press + in the lower right corner.<\/span><\/li>\n
                3. Select \u201cAdd activity\u201d.<\/span><\/li>\n
                4. Register your exercise.*<\/span><\/li>\n
                5. \u201cSync\u201d manually in the Actimate-app.<\/span><\/li>\n<\/ol>\n

                  *The important data to register is the activity\u2019s duration and the time you performed it. The time is important to keep your score from colliding with other activities during the day. Data such as calories and distance will not be used by the Actimate-app.<\/span><\/i><\/p>\n<\/div><\/div>

                  My points do not show despite both waiting and verifying the syncing according to the steps above.<\/div>

                  If you are using a smart watch, activity bracelet or a type of exercise app it can take some extra time before Actimate registers the score. For additional questions regarding such equipment, check out the section \u201cSmart accessories and exercising apps\u201d down below.<\/span><\/p>\n

                  If the score does not seem correct despite following the steps above, contact us at <\/span><\/i>support@actimate.se<\/span><\/i><\/a> and we will assist you!<\/span><\/i><\/p>\n<\/div><\/div>

                  My score is not correct<\/div>

                  It may take a few hours for your score to appear in the Actimate-app. Sit tight for a while and they will soon show up. You can also try to sync manually in the Actimate-app\u2019s settings on the top left corner.<\/span><\/p>\n<\/div><\/div>

                  Does data from my GPS\/Activity watch register?<\/div>

                  Yes. You have connect your watch to Apple Health on iPhone or Google Fitness on Android. Which accessories that are compatible with Apple Health or Google Fitness can usually be found on the product\u2019s homepage.<\/span><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css_animation=””][vc_column][vc_empty_space height=”75px”][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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